If crypto or stablecoin options do not appear at checkout, the issue is usually not random. It is typically an eligibility decision made by the payment provider based on your transaction context.

Here is the fastest way to troubleshoot, so you can complete checkout and continue your username-search workflow without unnecessary delays.

Top Reasons Crypto Is Hidden

  1. Region restrictions: Crypto settlement rules vary by country and provider policy.
  2. Currency mismatch: Some combinations of currency and method are not enabled.
  3. Risk checks: Real-time fraud or risk scoring can suppress certain methods.
  4. Device or browser limits: Older browsers or blocked wallet integrations can remove options.
  5. Session-level variability: Methods can differ between sessions based on eligibility signals.

5-Minute Troubleshooting Flow

  1. Check the current enabled list at /pricing/.
  2. Retry checkout in an updated browser and clean session.
  3. Confirm your region and selected settlement currency.
  4. Test on a second device to isolate local compatibility issues.
  5. Use a backup method (card/wallet/local) so your work is not blocked.

What Not to Do

  • Do not trust DMs claiming to offer a "manual crypto payment link."
  • Do not send direct transfers to unofficial support accounts.
  • Do not share seed phrases, private keys, or one-time codes.
  • Do not assume a missing method means your account is broken.

If you are seeing support impersonation attempts, read our fake support account guide before proceeding.

Where to Confirm Official Billing Details

Use these official pages for clarity:

If You Need to Complete a Search Now

If crypto does not appear in your current session, the best move is simple:

  1. Use another enabled checkout method.
  2. Run your search and keep your investigation moving.
  3. Re-check crypto options later in a new session.

This keeps your workflow fast for high-intent tasks like username discovery, creator checks, and brand monitoring.

Bottom Line

Missing crypto options are usually explainable. Verify availability on official pages, run the troubleshooting flow, and continue with a fallback method when needed.

Open Billing FAQ →