About ProfileTrace and Syde6
ProfileTrace is operated by Syde6, our parent company. Syde6 handles all billing, payment processing, and business operations for ProfileTrace. When you see "Syde6" on billing statements or communications, this refers to the same service and company providing ProfileTrace.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
Personal Information:
- Name and email address
- Payment information (processed securely through our third-party payment processor, Stripe)
- Search queries and results
- Account preferences and settings
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage for security and service enhancement
3. Lawful Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your personal data on the following lawful bases:
- Consent: Where you have given us explicit consent to process your data for a specific purpose.
- Contractual Necessity: To fulfill our contractual obligations to you when you use our services (e.g., creating your account, processing your payments).
- Legitimate Interests: For our legitimate interests, such as for security purposes, analytics, and service improvement, provided these interests do not override your fundamental rights and freedoms.
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- With your consent.
- To trusted service providers who assist us in operating our service (e.g., payment processors, cloud hosting providers) under strict confidentiality agreements.
- To comply with legal obligations, such as responding to a subpoena or court order.
- To protect our rights, property, and safety, or the rights, property, and safety of others.
5. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located in the EEA, please be aware that we transfer your data to the United States. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit (TLS/SSL) and at rest.
- Regular security audits and monitoring.
- Strict access controls limiting access to personal information to authorized personnel only.
- Secure payment processing through Stripe, a PCI-compliant provider.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through our cookie consent banner and your browser settings. We use:
- Essential cookies for basic site functionality and security.
- Analytics cookies to understand usage patterns (with your consent).
- Preference cookies to remember your settings (with your consent).
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services and fulfill our legal obligations. We will securely delete or anonymize your information when it is no longer needed.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access and update your personal information through your account settings.
- The right to request a copy of your data (data portability).
- The right to request the deletion of your account and associated data.
- The right to object to or restrict certain processing.
- The right to opt-out of marketing communications via the "unsubscribe" link in our emails.
- The right to withdraw consent at any time where consent is our lawful basis for processing.
To exercise these rights, please contact us using the information below.
10. Your California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). This section describes your CCPA rights and explains how to exercise them.
- Right to Know and Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.
- Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information. While we do not sell personal information in the traditional sense, we provide this control for your peace of mind.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your rights, please contact us. We will need to verify your identity before processing your request.
11. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
12. Contact Us
If you have questions about this Privacy Policy, or if you wish to exercise your rights, please contact us.