Refund Policy
Our commitment to your satisfaction and refund guidelines for ProfileTrace services.
Effective Date: June 13, 2025
Overview
At ProfileTrace, we strive to provide the best possible service. This refund policy outlines our approach to refunds and our commitment to your satisfaction. ProfileTrace is operated by Syde6, which handles all billing and payment processing. Charges on your statements will appear as "Syde6".
Credit Refunds
Credits purchased through our platform may only be eligible for refund under the following circumstances:
- Technical issues preventing the use of purchased credits
- Service unavailability for extended periods
- Billing errors or duplicate charges
Refund Process
To request a refund, please contact our support team with your order details and reason for the refund request.
Refunds are not guaranteed and will be evaluated based on the nature of the issue, usage of credits, and transaction history.
Refund requests must be submitted within 30 days of the original purchase date.
Processing Time
Approved refunds will be processed within 5-10 business days back to the original payment method.
Refunds will not be issued for partially used credit bundles, unused credits after 12 months, or dissatisfaction with publicly available results, unless a technical issue can be demonstrated.
Contact Us
If you have questions about our refund policy, please contact us.
Questions About Refunds?
Our support team is here to help with any billing or refund questions you may have.