A reply under a brand’s post can copy its support name and direct customers into a fake recovery conversation. Compare the full X handle with the brand’s published support account.

Check the reply and destination

  • Compare the exact handle and profile URL with links from the brand’s own website.
  • Open the published support page independently and compare domains with those in the reply or message.
  • Read account and reply history for context. Confirm an unexpected request through the established support channel.
  • Do not provide passwords, login codes or a direct payment to an account offering recovery in a message.

Give the report the full conversation

  • Save profile and reply permalinks, message screenshots and capture times.
  • Include the external destination and the official support reference used for comparison.
  • Report the account and harmful replies. If customers are being targeted, publish the correct support route from the brand’s established account and record related lookalike handles.
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